The PlayStation 4 was released in 2013, and since then it’s been getting great games — and also some problems. Every time the video game fails, the system displays an error code, so that the user can get more information about what happened.
Therefore, Haanga prepared a list of the PlayStation 4 errors (base, Slim, and Pro) most searched on Google, and how to solve them. Check it out below.
WC-34891-5 error code
This error happens when you try to register an invalid credit card in the store. Your card information is probably incorrect and you will not be able to make purchases from the PlayStation Store.
Solution: update credit card details on PS4.
Step 1: First of all, you need to know if your card is accepted by PlayStation Store. The store accepts the following flags:
- American Express
Step 2: access the PlayStation Store from the console’s home screen.
Step 3: Scroll to the bottom of the sidebar and go to Payment Methods.
Step 4: enter the necessary information. Please make sure that the cardholder’s name, card number, CVV code, expiration date, and address are correct, and that the data matches those recorded in your card account.
Error code NP-36006-5
Your trophy data may be corrupted. When this happens, the system prevents the user from opening any game.
Solution: delete a game’s trophy information, forcing sync between console and cloud again.
Step 1: log into the account affected by the issue.
Step 2: open the player’s trophy list, using the console’s top menu.
Step 3: choose a game without trophies if possible, hit the Options button on the DualShock and select delete. This action is necessary to “force” the console to communicate with the PlayStation Network, causing cloud synchronization to return to normal.
Step 4: If the problem is still not resolved, there is a more drastic measure: the player will have to delete the faulty user and create a new one. You will then need to connect this new user to your PlayStation Network account. However, remember to back up your data with a USB device before doing so.
Error code CE-30005-8
PS4 cannot access games on storage or Blu-ray/DVD drive. This could be a problem with the game media itself.
Solution: reinstall the game, rebuild the system database, or change the physical media.
Step 1: First, let’s try to delete the game. To do this, go to the application on the home screen, press the Options button on the DualShock, and choose Delete.
Step 2: then try to download the game from your library or insert the physical media again.
You can also delete a game from the PS4’s storage settings.
Step 4: turn on the console by holding down the power button until you hear the second beep, about seven seconds later.
Step 5: you started the console in Safe Mode. Now connect the DualShock controller with the USB cable and press the PS button on the controller.
Step 6: select option 5, Rebuild Database.
Step 7: After the process finishes, try to run the game again.
Step 8: if not, try contacting PlayStation support or the retailer who sold you the game and requesting a media exchange.
If you have doubts about how to start the console in Safe Mode, you can watch the video published by the company itself
Error code CE-34335-8
One of the most worrisome PS4 bugs — and also one of the most technically savvy to fix. When the error happens, PS4 cannot detect any storage disk in the system.
Solution: Verify that the hard drive is correctly inserted into the console.
Step 1: turn off the console and unplug the power cord.
Step 2: remove the top cover of the device.
Step 3: check that the hard disk is properly installed; try removing and inserting it again.
Step 4: Check if the fault persists. If the error still occurs, contact PlayStation Technical Support.
Error code CE-34878-0
One of the most common PS4 errors CE-34878-0 occurs when the app or game suddenly crashes. Usually, this error happens due to a defect in the game itself.
Solution: close the app and check if any updates are available.
Step 1: close the application. When the error message appears, the application is usually terminated immediately. Otherwise, press Options on your DualShock; then select Close Application.
Step 2: then press the Options button again on the DualShock, and go to Check for updates. If an update is available, follow the onscreen instructions.
An alternative to this is to enable automatic downloads on the system. The feature downloads and installs updates for the operating system, games, and applications.
Step 3: a more drastic measure might be to delete the app and install it again. To do this, press the Options button on the DualShock; from the menu, choose Delete and confirm.
Step 4: After that, just download the app again from your Library, or by inserting the physical disc into the PS4 player.
Step 5: if the problem occurs with all apps or as soon as one of them starts, please contact official PlayStation support.
Error code CE-34788-0
The system displays the message “Cannot use the update file”; i.e. PS4 failed to update OS due to some glitch.
Solution: it will be necessary to reinstall the PS4 operating system again, i.e. reset it to factory settings. Thus, you will delete all files contained on the device, but you will be able to install all physical or digital games registered to your PlayStation account.
Step 1: Visit the PS4 software update page here.
Step 2: Scroll down the page until you find the PS4 Console Reinstall File option. Remember: you want to reinstall the system, not update it. So pay attention not to download the wrong file.
Step 3: Right-click on the PS4 Console Reinstall File option. Then click Save As or Save Link As.
Step 4: then format a USB flash drive or external HD formatted as FAT32. It is important to format the removable device to avoid any failures in the process.
Step 5: after formatting the drive, you will need to create folders with specific names, so that the PS4 will recognize the reinstallation file on the flash drive. Create a folder called PS4. Inside that folder, create another one called UPDATE.
Step 6: save the PS4 Console Reinstall File in the UPDATE folder, and rename it to PS4UPDATE.PUP. Attention: folder and file names must be in capital letters.
Step 7: connect the USB drive to PS4
Step 8: turn the game on safe mode. To do this, simply press and hold the power button and release after the second beep, about seven seconds later.
Step 9: select safe mode option 7: Boot PS4 (Reinstall System Software).
Step 10: select Update with the USB storage device. Now, just follow the on-screen instructions.
If the system displays the error message SU-41350-3, saying that the PS4 could not find the update file, you will need to verify that Step 6 was performed correctly.
If in doubt, watch the official PlayStation support video (Brazilian Portuguese subtitles available):
Do you remember any other common PlayStation 4 mistakes? Do you have any other questions or solutions? Share in the comments: your experience can help other players solve their problems!
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Editor’s Note: Haanga is not responsible for problems that may occur during the correction of an error. If you have any questions, please contact PlayStation Technical Support in Brazil.